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Details for Analisis Hubungan Habbit Service Dengan Occupancy Dan Food Cover
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NameAnalisis Hubungan Habbit Service Dengan Occupancy Dan Food Cover
Description

ANALISIS HUBUNGAN HABBIT SERVICE DENGAN  OCCUPANCY  DAN FOOD COVER

(Studi Kasus di PT  INNA Garuda Hotel Yogyakarta)

 

Purwanto Sumarto Putro

Abstract

In the research about The Analysis of Relation Habbit Service with Occupancy and Food Cover on PT INNA Garuda Hotel Yogyakarta, the problems stated to researched are (1) about hotel condition' trend on Occupancy and Food cover, (2) about hotel habbit service on PT INNA Garuda Hotel Yogyakarta and (3) the relation between habbit service that represent by staffs's with Occupancy and Food Cover on PT INNA Garuda Hotel Yogyakarta. As the results, which concluded that (1) generally, the implementation of staff's jobs arranged based on a mechanism tends for description. (2) The supervisor try to increase staff's profesionalism by manage and control staff's work, state the services procedures and supported by controlling and up grading staff's competence. (3) The perception of guests towards staffs on generally are well. This appraisal including on staff's attention, skill, speed, competence, services procedures, communication skill and complain handling by management. The positive perception will be an indicator for management success on servicing their guests through staffs. But there is still some guests give a negative opinion about staff's performance that shows if management have not fill yet hotel guest's expectation as a whole. (4) Based on staffs habit service that evaluated by customers and trend analysis toward Occupancy and Food Cover for year of 2003, concluded that habit service have been sufficient and followed by good trend on Occupancy and Food Cover. That condition can be understood that service of hotel staff have a positive contribution toward hotel performance by Occupancy and Food Cover.

Keyword: habbit service, occupancy and food cover.



    Purwanto Sumarto Putro adalah Dosen Akademi Pariwisata  (AKPARDA)  Dharma Nusantara Sakti Yogyakarta

FilenameAnalisis Hubungan Habbit Service Dengan Occupancy Dan Food Cover.pdf
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Created On: 05/18/2009 11:18
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Last updated on 05/18/2009 11:20
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