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You are here : Home Free Jurnal Penerapan Pelayanan Prima Dalam Industri Penerbangan

Details for Penerapan Pelayanan Prima Dalam Industri Penerbangan
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NamePenerapan Pelayanan Prima Dalam Industri Penerbangan
Description
PENERAPAN PELAYANAN PRIMA DALAM INDUSTRI PENERBANGAN

R. Felix Hadi Mulyanto  

Abstract
 
All airlines company tries to give the best service to their passengers. Athough many ways, but the point is to attract more passengers to fly with their airline. They are three kind of service that usually done by the airlines. Pre-flight services, the services that are given by the airlines before the passenger on board in the plane, prepare the tiket and book on their reservation needed. In- flight service, the service that is given by the airline while the passenger in the plane (during the flight). For example are the hospitality of the stewardess, foods or snacks, beverages, magazine and digital entertainment (music, video and movies). Post-flight services, the service that are given by the airlines when arrival at the destination. Passengers know how good the airline is from those three services. The better the services given, the more passengers will fly with the airline. That is the reason why all airlines try to give the best service to their passengers.

Kata kunci: pelayanan prima, industri penerbangan

 
FilenamePenerapan-Pelayanan-Prima-Dalam-Industri-Penerbangan.pdf
Filesize145.37 kB
Filetypepdf (Mime Type: application/pdf)
Creatoradmin
Created On: 03/14/2009 12:05
ViewersEverybody
Maintained byEditor
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Last updated on 03/14/2009 12:06
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