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You are here : Home Free Jurnal Layanan Prima (Customer Care) Dalam Upaya Penanganan Keluhan Tamu Pada Industri Perhotelan

Details for Layanan Prima (Customer Care) Dalam Upaya Penanganan Keluhan Tamu Pada Industri Perhotelan
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NameLayanan Prima (Customer Care) Dalam Upaya Penanganan Keluhan Tamu Pada Industri Perhotelan
Description
LAYANAN PRIMA (CUSTOMER CARE)
DALAM UPAYA PENANGANAN KELUHAN
TAMU PADA INDUSTRI PERHOTELAN

Amalia Mustika

Abstract
 
Although every country may have specific characteristics such as climate, culture, landscape, facilities and people, but in hospitality industry there should not be any discrepancies in term of the service given. Quality of service and human factors are not to be separated, so when a guest come to the hotel and face problems concerning one or more of these four characteristics: mechanical, attitude, service and unusual problems/complains, hotel’s employee need to give them a touch of customer care service with efficiency and courtesy. Customer Care is uniquely defined by each individual of employee to improve the service quality.

Kata kunci : layanan prima, industri perhotelan, keluhan tamu

 
FilenameLayanan-Prima-(Customer-Care)-Dalam-Upaya-Penanganan-Keluhan-Tamu-Pada-Industri-Perhotelan.pdf
Filesize140.76 kB
Filetypepdf (Mime Type: application/pdf)
Creatoradmin
Created On: 03/14/2009 11:57
ViewersEverybody
Maintained byEditor
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Last updated on 03/14/2009 11:58
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