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Details for Peningkatan Kualitas Pengemudi Taksi Demi Kepuasan Pengguna Jasa Kepariwisataan
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NamePeningkatan Kualitas Pengemudi Taksi Demi Kepuasan Pengguna Jasa Kepariwisataan
Description
PENINGKATAN KUALITAS PENGEMUDI TAKSI
DEMI KEPUASAN PENGGUNA JASA KEPARIWISATAAN

Abdul Karim 
Muhammad Arief Rachman

Abstract
 
Public transportation business is an important aspect among several others within tourism industry. To gain success, each corporation should consider the satisfaction of their customer. Passenger’s individual perception about the performance of Transportation Company, as well as the goods or services provided in relation to his or her expectations after using the transportation services is quite an important matter to deal with during working days. In general, transportation service consumers’ satisfaction comprises of: comfort; accuracy; safety; security; and time accuracy. This article discusses the ways that the transportation service companies should do in accordance with theirs customers’ satisfaction. 

Kata kunci : kualitas, kepuasan konsumen, jasa transportasi

 
FilenamePeningkatan-Kualitas-Pengemudi-Taksi-Demi-Kepuasan-Pengguna-Jasa-Kepariwisataan.pdf
Filesize138.3 kB
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Creatoradmin
Created On: 03/14/2009 11:51
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Last updated on 03/14/2009 11:54
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